Kudos to Hobart

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I just have to say, the customer service at HOBART is awesome!!!  I noticed that when left sitting, my high pressure gas we leaking into the low pressure side of the regulator.  I called customer service today, told them I got a new 210 MVP for xmas and there was a regulator problem.  He asked for my serial number, my contact information and immediately put a new regulator on order and told me there would be a return label to ship the bad one back.He did tell me to just barely crack open the gas valve, which I did tell him I was doing that, and he said good deal.No accusations, no 20 questions, just hey I see you must have a bad regulator (torn or leaking diaphram) and I will send you a new one....period.This scores a ton of points for me....I am am always willing to share information on good experiences.Hobart 210 MVPOxy/Propane Smith Torch SetupLincoln Wel-Pak 100HD"Courage is being scared to death, but saddling up anyways" ~ John Wayne
Reply:That comment alone is worth more that the reg is worth to a company. Good customer service is worth more than what ever they may have lost if you return a good reg for some reason because you think it's bad. In the mean time you aren't inconvenienced by having to send back the old one and have to wait for the new one to show up..No government ever voluntarily reduces itself in size. Government programs, once launched, never disappear. Actually, a government bureau is the nearest thing to eternal life we'll ever see on this earth! Ronald Reagan
Reply:Originally Posted by CorporateOffRoaderHe did tell me to just barely crack open the gas valve, which I did tell him I was doing that, and he said good deal.
Reply:I had a similar experience with Lincoln, but my reg. was damaged when I opened the box.  Lincoln replaced mine, and told me to toss the old one. Originally Posted by CorporateOffRoaderI just have to say, the customer service at HOBART is awesome!!!  I noticed that when left sitting, my high pressure gas we leaking into the low pressure side of the regulator.  I called customer service today, told them I got a new 210 MVP for xmas and there was a regulator problem.  He asked for my serial number, my contact information and immediately put a new regulator on order and told me there would be a return label to ship the bad one back.He did tell me to just barely crack open the gas valve, which I did tell him I was doing that, and he said good deal.No accusations, no 20 questions, just hey I see you must have a bad regulator (torn or leaking diaphram) and I will send you a new one....period.This scores a ton of points for me....I am am always willing to share information on good experiences.
Reply:I emailed Miller and told them my Arcstation came without a dust tray and I was interested in buying one.  The only response was "We are sorry for the inconvenience.  What is your mailing address?I had the parts I needed in a week, free.  No questions asked.TA Arcmaster 300CM3XMT 304S22P12 suitcase feederX-Treme 12VSOptima pulserTA161SMaxstar 150STLHypertherm PM45OP setupStihl 020AVP, 039, 066 Magnum
Reply:@Pipeliner, he said to crack it open slightly until the pressure came up on the gauge, then open all the way.  Said if you shock the reg with full pressure to fast you could rupture the diaphram.  I always back off the reg all the way when I shut the system down and have bled off the pressure, then when starting just crack the valve as he described.He was cool about it, didn't accuse me or even use that "your stupid" tone that we have all heard at one time or another.Hobart 210 MVPOxy/Propane Smith Torch SetupLincoln Wel-Pak 100HD"Courage is being scared to death, but saddling up anyways" ~ John Wayne
Reply:Originally Posted by CorporateOffRoaderPipeliner, he said to crack it open slightly until the pressure came up on the gauge, then open all the way.  Said if you shock the reg with full pressure to fast you could rupture the diaphram.
Reply:That's good info. Customer service sells, machines/tools as well as quality. Hope others are listening. You know. The ones asking about buying "chinaschitt".Arcon Workhorse 300MSPowcon 400SMTPowcon SM400 x 2Powcon SM3001968 SA200 Redface1978 SA250 DieselMiller Super 32P FeederPre 1927 American 14" High Duty LatheK&T Milwaukee 2H Horizontal MillBryan
Reply:I've been impressed by the Hobart service and support people.  There are a couple of items in some older small welders that occasionally go bad.  They tell you how to get a couple of off-the-shelf items and solder them in for maybe $10 worth of parts.  Can't beat that. And they occasionally pull a rabbit out of the hat and get someone an ancient manual for one of the really old pre-ITW welders and say what welding store it was first delivered to.  They care."USMCPOP" First-born son: KIA  Iraq 1/26/05Syncrowave 250 w/ Coolmate 3Dialarc 250, Idealarc 250SP-175 +Firepower TIG 160S (gave the TA 161 STL to the son)Lincwelder AC180C (1952)Victor & Smith O/A torchesMiller spot welder
Reply:Good to hear the kudos. Ive always had great luck with Miller Customer Support. Nice to see that Hobart has the same being part of the ITW family.
Reply:It's always good to hear positive comments about GOOD CUSTOMER SERVICE!!!!!!!!As I once heard it put, "Sales only sells the first unit, Service sells everything after that".RogerOld, Tired, and GRUMPYSalesman will call, Batteries not included, Assembly is required, and FREE ADVICE IS WORTH EXACTLY WHAT YOU PAY FOR IT!Dial Arc 250HFThunderbolt 225 AC/DCAssorted A/O torches
Reply:Just a little update, I received the new regulator today, they 2nd day air'd it to my house.  The regulator they sent was a Smith unit from Miller to replace my "made in china" one that was bad.  This is awesome, a nice made in the USA regulator from Miller to replace my HOBART!These are some great people, sent a label for me to send the defective one back...I bet they shove it up the chinese makers a$$ Hobart 210 MVPOxy/Propane Smith Torch SetupLincoln Wel-Pak 100HD"Courage is being scared to death, but saddling up anyways" ~ John Wayne
Reply:Every time I have spoken with a miller rep it was always a positive one. Not surprised that hobart stands by providing amazing customer service as well.Miller Maxstar 200 SDPiperliner #10 Gold
Reply:Hobart customer service is good.  Since many of the machines are sold through, TSC, northern tool, or farm and fleet stores the customer service is geared to hobby users and part timers.  About the regulators.  Hobart started putting a "Hobart" regulator with their machines in very early 2011.  On my machine I bought direct from TSC in early 2011 the box still showed the USA Smith.  The "Hobart" is a finely machined "china" regulator.  Decent gauges and a lot of metal.  Far heavier than the cheapo Harris Lincoln gives out.  I really do not think they save $3 or $4 between the smith and hobart as I have seen the promotional item smith regulator sell for $59 at TSC before.  The Hobart regulator is far better than the harbor freight-type stuff.
Reply:Originally Posted by Drf255I emailed Miller and told them my Arcstation came without a dust tray and I was interested in buying one.  The only response was "We are sorry for the inconvenience.  What is your mailing address?I had the parts I needed in a week, free.  No questions asked.
Reply:Good to hear!-AaronJet 17.5" Drill Press1942 South Bend 16x84 Lathe1980s Miller 320A / BP --- 2013 Power Mig 2562012 Jet 7x12 Horizontal BandsawVictor O/A Setup