wheres my pedal?

admin

Bought a 200pi in 2010.Pedal didn't work , after back and forth on the phone I mailed it back in June 2011.No reponse , when I call I'm told to email, when I email I'm told to call.I need my pedal please.Below is the chain of email.-------------------------------------------------------------------------------------------------------------Order ID Number: 8579119028   Gerard Jones(old address) 120 jackson street , Canton MA.(New address) 220 Rockland street , Canton MA 02021 USA. ----- Forwarded Message ----From: Gerard Jones To: Customer Service at www.longevity-inc.com Sent: Wed, January 27, 2010 11:24:20 AMSubject: Re: tig pedal faultHi , I called a spoke to Simon about my tig pedal Tuesday, he said to email for directions on how to return the pedal for testing or replacement. Regards, Gerard Jones.  --------------------------------------------------------------------------------From: Customer Service at www.longevity-inc.com To: Gerard Jones Sent: Mon, January 25, 2010 5:13:11 PMSubject: RE: tig pedal fault Dear Customer:Thank you for contacting us about your issue. Please contact us at our toll free # so that a live representative can help you resolve the issue that you are having with your foot pedal. Please have your order # available upon calling.  If you have any questions or concerns, please email or call us. As always, we appreciate you taking interest in our quality products.Sincerely,Customer Service ----------------------------------------------------------------------------------------------------------- From: Gerard Jones [mailto:[email protected]] Sent: Sunday, January 24, 2010 10:28 AMTo: [email protected]: tig pedal fault Hi I have a 200PI, new.It welds good but I tried using the pedal for the first time.When the pedal is plugged in the amps read 200+amps, the dial on the pedal doesn't change the readout. The dial on the machine has no effect either.This only happens when in TIG mode, stick and plasma allow the dial on the pedal to moderate amps all the way down.That suggests to me the pedal is good, the problem is in the tig wiring within the pedal harness or the machine.I've tried every switch and dial in every possible position, nothing makes the dial on the pedal work in TIG mode.Any ideas? Regards, Gerard Jones.
Reply:Are you saying the pedal does not work? Or you sent it back and did not get it returned?Weld like a "WELDOR", not a wel-"DERR" MillerDynasty700DX,Dynasty350DX4ea,Dynasty200DX,Li  ncolnSW200-2ea.,MillerMatic350P,MillerMatic200w/spoolgun,MKCobraMig260,Lincoln SP-170T,PlasmaCam/Hypertherm1250,HFProTig2ea,MigMax1ea.
Reply:Originally Posted by shovelonAre you saying the pedal does not work? Or you sent it back and did not get it returned?
Reply:JonesGive us a call on Monday so you can speak with customer service in regards to the pedal. They will be able to look up your order and see what went wrong and where.We also reset your password for www.freeweldingforum.com and emailed you the login. We are fully staffed during the week so if you placed a call, we would be here to respond! I apologize for the inconvenience and look forward to servicing you!LONGEVITYPhone: 877-566-4462
Reply:Update, they sent me a replacement pedal in 2012 but the problem didn't resolve.I couldn't affords the $80 shipping to return the machine so I decided to just ignore the pedal problem.The welder itself still works fine in every other regard today in July 2020.I am beginning to think the pedal circuit in the welder itself might be reversed polarity.When using the pedal it acts as if the torch is plugged into the wrong polarity port and melts the tungsten.Some day I'll try reversing the torch polarity with the pedal, it might fix the problem, not now because I am down to my last cup for the torch.
Reply:And how did you solve the problem with broken ceramic cups?
Reply:Originally Posted by ben_john7And how did you solve the problem with broken ceramic cups?