ESAB customer service problems. Your experience.

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Is anyone having bad experiences with ESAB customer support?  I have noticed a number of forums threads on other websites mentioning problems as well as problems mentioned by ESAB employees.I bought a brand new ESAB 180i Pro recently. The welder had two screws missing.  One of the screws was just rolling around loose in the box.I called customer support and asked what to do.  The customer support guy was nice.  He did not have an answer so I sent him pictures of the problem.He never replied.I waited 5 days.I then called ESAB and asked for the same customer support guy.  I was told that he was on the phone and a message would be given to him and that he would call me.He never called me.It has now been 4 more days.Is anyone else having problems with ESAB?
Reply:What are you hoping to get out of this? The solution seems pretty easy to me.  Maybe it does to him too.  That's a relatively minor issue when you have bigger fish to fry as a tech guy. You have one screw. Replace it.  The other screw can be found at a local supply store whether home depot or fastenal most likely for a few pennies.  Or one close enough.  Not trying to be ugly here, but honestly, even if it shouldn't happen, it did, and your task is to figure out the quickest and best solution for it. At worse, the unit has one screw missing.  Won't affect anything.Esab Migmaster 250Lincoln SA 200Lincoln Ranger 8Smith Oxy Fuel setupEverlast PowerPlasma 80Everlast Power iMIG 160Everlast Power iMIG 205 Everlast Power iMIG 140EEverlast PowerARC 300Everlast PowerARC 140STEverlast PowerTIG 255EXT
Reply:I was worried about internal parts not being attached correctly inside the welder.  I did put the screw in one of the holes, but it never appeared to "bite" into anything.  That is when I called ESAB and sent them pics.This is my first welder and plugging it into a 220v outlet with something inside not being correctly attached worries me.The unit is under warranty.  If it wasn't I would open it up and see what the screw attached inside the unit.Last edited by ericsarratt; 10 Hours Ago at 04:54 PM.
Reply:

Originally Posted by ericsarratt

I was worried about internal parts not being attached correctly inside the welder.  I did put the screw in one of the holes, but it never appeared to "bite" into anything.  That is when I called ESAB and sent them pics.This is my first welder and plugging it into a 220v outlet with something inside not being correctly attached worries me.The unit is under warranty.  If it wasn't I would open it up and see what the screw attached inside the unit.
Reply:

Originally Posted by ericsarratt

I was worried about internal parts not being attached correctly inside the welder.  I did put the screw in one of the holes, but it never appeared to "bite" into anything.  That is when I called ESAB and sent them pics.This is my first welder and plugging it into a 220v outlet with something inside not being correctly attached worries me.The unit is under warranty.  If it wasn't I would open it up and see what the screw attached inside the unit.
Reply:

Originally Posted by lugweld

Opening up is an expected part of routine maintenance on most welder brands to clean them out and service items.  Shouldn't void warranty.
Reply:

Originally Posted by ericsarratt

I was worried about internal parts not being attached correctly inside the welder.  I did put the screw in one of the holes, but it never appeared to "bite" into anything.  That is when I called ESAB and sent them pics.This is my first welder and plugging it into a 220v outlet with something inside not being correctly attached worries me.The unit is under warranty.  If it wasn't I would open it up and see what the screw attached inside the unit.