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I love how people try to dictate my prices

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发表于 2021-9-1 00:04:18 | 显示全部楼层 |阅读模式
I get an email from someone asking to make them a flatbed dumpbed and they will provide the steel, oh and he has the hoist already. That right there is a sign to stay away. I told him I get xxxx.xx. He then responded that is outrageous and I can buy one pre-made from Y-company for half that amount. I then told him, then go ahead and buy it from Y-company, you cannot compare pre-manufactured bent sheet to custom made C-channel and angle.. Buzz off.www.tjsperformance.comDynasty 300 DXHTP 240HTP Microcut 380Hyperthem 85JD2 Hyd Bender and HF Hyd Ring Roller all in one =(Frankenbender)Bpt. Mill/DRO4' x 8' CNC Plasma TableInstagram: tjsperformanceYT: TJS Welding and Fabrication
Reply:bummer dude ....that just proves you can't build it for less,,,,  if competeing  with mass-prooductionand ya get --what ya pay for... some times it is best to pay the other guy if ya want plain jane ---now if ya talk custom then we in another gameidealarc 250/250 ac-dc tigidealarc 250/250 ac-dc tig #2 used for sticklincoln sp100hh125dual arbor grinder polisher30 yrs of hand tools52 pitch blocks 6p-26prake gauge -pitch gaugeG&D prop repair 918-207-6938Hulbert,okla 74441
Reply:Sometimes someone asks me to make something and I even tell them to go buy it at the store because IT IS a better deal.When something is mass produced and with good production methods and cheap laborWho can compete?Then if they want something custom, I tell them we can customize what you bought or start from scratch and I tell them the price for that.When anyone gets upset at the price ,I don't get upset. I just educate the customer about how much the steel costs and all the steps that are required to fabricate the item and then they usually just say "Now I understand."You have to educate and cultivate your customers. It is not their fault they do not know.AWS certified welding inspectorAWS certified welder
Reply:I keep the "you can buy it cheaper" part quiet if the customer wants repairs.    Custom built Sure!  Its what we are best at.  If they are telling me new is cheaper, I just say go for it and don't worry about it.  DavidReal world weldin.  When I grow up I want to be a tig weldor.
Reply:Originally Posted by Donald BranscomSometimes someone asks me to make something and I even tell them to go buy it at the store because IT IS a better deal.When something is mass produced and with good production methods and cheap laborWho can compete?Then if they want something custom, I tell them we can customize what you bought or start from scratch and I tell them the price for that.When anyone gets upset at the price ,I don't get upset. I just educate the customer about how much the steel costs and all the steps that are required to fabricate the item and then they usually just say "Now I understand."You have to educate and cultivate your customers. It is not their fault they do not know.
Reply:If a customer walks in with what ever that "Will only take you 5 minutes"  I say " fine, a buck a minute"  They then watch the clock instead of me and when its 20 minutes instead of 5 they have no problem with $20.00 for a "5 minute job"This is right on my labor rate sign.Real world weldin.  When I grow up I want to be a tig weldor.
Reply:Originally Posted by TJS I then told him, then go ahead and buy it from Y-company, you cannot compare pre-manufactured bent sheet to custom made C-channel and angle.. Buzz off.
Reply:Myself and Tozzi are going to build a new dump bed for my truck in the spring..I will get the supplies..He has the migs and the plasma cutter..Now you will see how inexpensive this can be done..Come springtime.....zap!I am not completely insane..Some parts are missing Professional Driver on a closed course....Do not attempt.Just because I'm a  dumbass don't mean that you can be too.So DON'T try any of this **** l do at home.
Reply:Not going to tig the entire thing zap??Must be getting soft
Reply:Originally Posted by kustomizingkidNot going to tig the entire thing zap??Must be getting soft
Reply:When someone asks me about doing something I figure out how much material I will need and that is paid up front to get the job started. I can eat my labor if they dont pick the job up but I cant afford to eat several hundred or more in materials that may not be picked up. Then I charge them by the hour or will give them a labor price up front if I can figure about the length of time it will take. One thing I take into consideration on pricing is the fact that my small shop doesnt have a lot of equipment to make things go quicker, in turn it takes me longer sometimes to do a job than some of the other local well equipped shops. I figure out how much longer it took me because of lacking equipment and I dont charge for that time since they could have taken the job to another shop that could have turned it out faster with the bigger better equipment.
Reply:In general (there are exceptions), I'll  figure my material cost and double it and add about 10% more.  Works out to the hour figure I charge most times.  At least I know what I will clear, and I always get at least half down.  Too many welders around here have told me horror stories of customers ordering something, and then not showing up or paying for it...or putting a small amount down, and cancelling the order after the materials have been bought out of pocket.If its a repair, its a little different...but when fabricating something, it works out.Esab Migmaster 250Lincoln SA 200Lincoln Ranger 8Smith Oxy Fuel setupEverlast PowerPlasma 80Everlast Power iMIG 160Everlast Power iMIG 205 Everlast Power iMIG 140EEverlast PowerARC 300Everlast PowerARC 140STEverlast PowerTIG 255EXT
Reply:I hear allot of people say they can buy something already made at wal-mart cheaper then I can build it. I really only like to work with contractors, but once and a while someone gets my card and wants custom work for china mart prices. I just stay polite and stay firm on my price and terms. I had 1 bad deal that left me with 300 lbs of stainless that turned scrap because I tried to be too nice. The one thing I have been learning lately is not to judge any one buy how they look or what they drive. The clean cut guy driving the shiny black  beemer suv wearing a nice suit, wrote me a bad check and was never seen again. A guy driving a POS toyota pickup, looks homeless, and has difficulty speaking English, always pays cash, brings a good bit of easy quick small jobs and rarely complains. Ether way for a large job, or one with unusual materials I always get the money for material before I start, did not always do this, but I have learned the hard way.
Reply:When they say they will supply the material I get visions, from past experience, of flaky lead paint, grease and rust so thick you can't get a ground. I simply state when you bring it by for me to see it should be clean, and mostly rust free or we have nothing to talk about. My days of salvaging absolute shLt metal are over and for custom work I like to start with new steel. My lungs don't want to be gringing and wire wheeling entire lengths of channel or angle. Besides, who has time for that."Si Vis Pacem Para Bellum"Lincoln Idealarc 250 AC/DCMillermatic 251   Syncrowave 300   30A spoolgunLincoln MP210Hypertherm 45(2) LN 25(2) Lincoln Weldanpower 225 CV(4) SA200   1 short hood    SA250    SAM 400
Reply:Learned my lesson with customer supplied material a while ago.  (Never again, NEVER)Job called for 15' lengths of 4" square tube.  total length required, about  50'.  Customer showed me five 10' long pieces when I showed up to do the job.  (for a fixed price)   He got the deal of the century at some scrap yard.   I could have spit nails.  Spent a couple extra hours cutting and splicing 4" sq tube (1/4" wall) so I could do the job.  As I recall it was cold enough that I needed carharts inside the space I was working in.  2 hours extra doesn't sound like much, until the sun goes down on steel building with no heat.From now on I supply, or at the very least, order the material.  At least that way if it's wrong I know who to blame...Benson's Mobile Welding - Dayton, OH metro area - AWS Certified Welding Inspector
Reply:I don't put up with that $hit, you pay me what I charge or hire the monkey that has a 110 mig  in there parents basement for 20 bucks an hour and see how far you get. I charge for the  QUALITY work that I do, and thats what I expect to be paid for. If you want to call the steel yard and have the material dropped for me that is fine, but I am not working out of your junk pile.Disclaimer; "I am just an a$$hole welder, don't take it personally ."
Reply:just had some corporate payables lady try to bust my nuts about my field rate.   I just told her if she wants to buy her maintenance guy $60,000 worth of truck and another $60,000 worth of tools she can dictate whatever price she thinks hes worth.   I on the other hand have a business to run and in this economy cant afford to be loosing money.They called me, i fixed their problem in a very reasonable amount of time with materials that i brought with me from my yard.   This was 3pm on a wed i was back at my yard by 7 pm i charged her four hours.      eventually she seen my way of thinking.I have however started charging on of my bigger customers a $100 administrative fee for filling out the 38 pages of BS they send over for every $500 job i do for them.   Especially since they are taking 120+ days to pay and have started they "we don't pay until we get paid" BS.      they are very close to the I think you should call someone else phase of our relationshipVantage 500's LN-25's, VI-400's, cobramatics, Miller migs, synch 350 LX, Powcon inverters, XMT's, 250 Ton Acurrpress 12' brake, 1/4" 10' Atlantic shear,Koikie plasma table W/ esab plasmas. marvel & hyd-mech saws, pirrana & metal muncher punches.
Reply:I agree Dualie, my rig is worth as much as my house with all my tools on it. Corporate dick heads are why I take credit cards now. If I go out and do a piping change at 3am I want to be paid, not burried in paper work.Disclaimer; "I am just an a$$hole welder, don't take it personally ."
Reply:waiting 4 months for pay!!!!!  he!! no.. if they did that(letting their customers pay that way) they would be closing the doors i bet 30 day then after 60 intrest is added  period ... after 90 days account for them will be closed .. TILL PAID IN FULL....can't eat or pay bills on" the checks in the mail"idealarc 250/250 ac-dc tigidealarc 250/250 ac-dc tig #2 used for sticklincoln sp100hh125dual arbor grinder polisher30 yrs of hand tools52 pitch blocks 6p-26prake gauge -pitch gaugeG&D prop repair 918-207-6938Hulbert,okla 74441
Reply:The worst customer I ever had was the United States Post Office, 120 days for payment. Granted the bill was never questioned, but WTF??????Disclaimer; "I am just an a$$hole welder, don't take it personally ."
Reply:Hey guys,Well, I learned back in '75 a fairly expensive lesson(repair job) & made a simple adjustment that has never failed me since. YOU PAY WHEN IT'S DONE!!!!!!!! NO LONGER THAN 7 DAYS WAIT!!!! That's the extent of my generosity.......TO ANYONE!!!!!I've been quite fortunate to have really good customers & I simply tell them the price if possible & a "rough" estimate of time. I also emphasize that the time may vary & if I see something that's gonna take more time, I call them to see if they are ok with it. If not, I tell them what the charges are to date & they are welcome to come get it. With an estimate(if the job is >$200.), I ask for a deposit of 50% of the labor & 100% of the material. No issues with anyone so far. If there is some question from the customer regarding my quote, I simply tell them that the Yellow Pages are full of weldors..... find one that will satisfy you.Had one fellow early in the spring brought up a huge deck from a farm tractor that was really torn up, although could have been put back into service easily & gave him a quote. He said: "HOW MUCH!!!!???????  I looked at him & simply said, "I just told you."  He replies: "I can get that done for less." I said: "Ok....." & went back into the shop. He calls 3 days later asking if I would take $$$$$$, & I hung up the phone without responding. He comes up the following week & apologizes & asked if I would still do the job. Yup...the price now is $$$$$$$$. He just looked at me with disbelief......then I simply told him I wasn't interested in doing his job & walked back in the shop & closed the door. He saw all the work that was sitting outside & knew I was fair to deal with, otherwise why would there be all that work sitting there if I was unfair with my rates. Funny thing, everyone he contacted to try to find someone cheap all told him: "Call Denny in Delmont, he's the best around for price & quality."  One of my farmer customers told me he called him to find out where he got his work done.Anyway, set your price, give a fair estimate as close as you can, & be sure you GIVE QUALITY WORK. Nothing less is acceptable if you want to maintain a good customer base. DennyComplete Welding/Machine/Fab. ShopMobile UnitFinally retired*Moderator*"A man's word is his honor...without honor there is nothing.""Words are like bullets.... Once they leave your muzzle, you cannot get them back."
Reply:Originally Posted by TozziWeldingI don't put up with that $hit, you pay me what I charge or hire the monkey that has a 110 mig  in there parents basement for 20 bucks an hour and see how far you get. I charge for the  QUALITY work that I do, and thats what I expect to be paid for. If you want to call the steel yard and have the material dropped for me that is fine, but I am not working out of your junk pile.
Reply:Bahaha I love it!![Account Abandoned 8/8/16 Please Do Not Attempt Contact Or Expect A Reply]. See you on YouTube! -ChuckE2009
Reply:Used to do work on big natural gas motors for oil platforms. They told me where to buy parts (OE) and to mark up 10%, gave me 72 hrs to PU and return. I made a bunch of money but 3 18hr days and hiring help at night to get it done was no fun. Then wait the oil field customary 120 days for payment. After a few of these I was having trouble hiring the part time help, although I paid them very well (2x the ot at their day time job). I finaly gave up and told my contact "thanks but no thanks".I also get the piss ant crew, like build a bbq pit "in your spare time" to which I usually reply that spare time around my shop does not happen! Once a dude was getting pushy about "high prices" so I told him to go rent a building, buy equipment, insurance and do things cheaper than me. Told him I would send every tight *** that showed up to his shop. I guess I was having a bad day, but I still get a chuckle when I think about it.PeterEquipment:2  old paws2  eyes (that don't look so good)1  bad back
Reply:Reading this thread reminds me how happy I am that I don't have to deal with customers!Only two welders in my town, me and some one else. When some one brings me junk and tells me its gonna be easy and cheap I tell them to go to the other guy. Vise-versa has happened many times. Usually by the time the customer goes back and forth a couple times he realizes what he is asking.
Reply:Originally Posted by castweldOnce a dude was getting pushy about "high prices" so I told him to go rent a building, buy equipment, insurance and do things cheaper than me. Told him I would send every tight *** that showed up to his shop. I guess I was having a bad day, but I still get a chuckle when I think about it.Peter
Reply:Originally Posted by bhardy501When dealing with a boss or customer; if it would feel good to say something, its probably not what your really need to be saying.
Reply:Trucking is tough also. The industry standard is 30 day pay. But that is because we are rented for an 8 hour min for the day, and most of the time work on a job for multiple days/weeks at a time.I have had to have my lawyer draw up papers twice. Once for $38k and once for $42k. I ended up getting my money, but not till at least 90 days. That did hurt.And I told one customer to go elsewhere when he subtracted tolls from my invoice and did not want to pay them. Here they cost $4.00 each and I had four tolls per load and I hauled three loads. When I told him that I ran the toll road because going thru the city would have added over an hour of truck time to each load, he didn't care. So he said he will pay my tolls, and not use me any more. I told him send me a check for the tolls! They were a slow pay company, but so disorganized, I made alot of money just sitting there waiting for them to figure out what they wanted to accomplish that day. So I could have just made it up. But then I thought, what happens when I get stuck in traffic, and he doesn't want to pay me for taking too long."Where's Stick man????????" - 7A749"SHHHHHH!! I sent him over to snag that MIC-4 while tbone wasn't looking!" - duaneb55"I have bought a few of Tbone's things unlike Stick-Man who helps himself" - TozziWelding"Stick-man"
Reply:Originally Posted by Stick-manAnd I told one customer to go elsewhere when he subtracted tolls from my invoice and did not want to pay them.
Reply:having this problem rite now with a customer. Very cheap , tries to act your freind , feel the conive coming on.  AFTER he asks for the confirmed price and  ALL the negotiating and DEALING is done ... adds/slips in more work!!  So i only added a small small reasonable price for the xtra  .. when i call him to bring the money and pick up his parts , he's not happy , questions it , and is bent out of shape.        thermal arc 252i  -  millermatic 350P -   miller XMT, cp300ts, 30a 22a feeders, buttload of other millers, handfull of lincolns, couple of esabs  -   Hypertherm 1250 G3
Reply:Originally Posted by woi2ldhaving this problem rite now with a customer. Very cheap , tries to act your freind , feel the conive coming on.  AFTER he asks for the confirmed price and  ALL the negotiating and DEALING is done ... adds/slips in more work!!  So i only added a small small reasonable price for the xtra  .. when i call him to bring the money and pick up his parts , he's not happy , questions it , and is bent out of shape.
Reply:Originally Posted by WeldingMachineThe hour of my time that he wasted will be on the bill too..  A-hole charge!
Reply:Ever include a stupid tax?Real world weldin.  When I grow up I want to be a tig weldor.
Reply:Granted.....the work I do out of my shop is part time...but it is always top quality and always on time. I don't argue or negotiate with customers, I quote a price, and they pay before shipping or before they pick the work up. If they don't like the quote....I don't do the work, no hard feelings, no argument, no time wasted. I find that most of these customers will return....and using my no negotiation policy there is no ill will between us......a few of these customers have learned the way I do business...and provide regular income for me with no issues. Over time....as I develop a trust for a customer I will extend payment terms to 30 days.The only issues I have with payments are when I do work for family and friends!Jim Colt
Reply:One of my worst customers is the phone company. They always call, explain the job and want a price right then. Not wanting to get burned I always give a high price, wayyyy high. They don't care as long as you can get to it fast. They pay 90 to 120 days which I hate but then I make way more than the job is worth. An example, they called and said they had a carport kit from Metal Mart and needed it built right now. I had no idea what the kit looked like so said $1500. I started the next day. Me and a helper built it in 4 1/2 hours. I payed the helper a couple hundred as he needs a bonus every once in a while and bought him a steack for lunch. My money took 3 1/2 months but I made $300 an hour. And just like the rest of you guys know......were worth it.
Reply:Originally Posted by jimcoltGranted.....the work I do out of my shop is part time...but it is always top quality and always on time. I don't argue or negotiate with customers, I quote a price, and they pay before shipping or before they pick the work up. If they don't like the quote....I don't do the work, no hard feelings, no argument, no time wasted. I find that most of these customers will return....and using my no negotiation policy there is no ill will between us......a few of these customers have learned the way I do business...and provide regular income for me with no issues. Over time....as I develop a trust for a customer I will extend payment terms to 30 days.The only issues I have with payments are when I do work for family and friends!Jim Colt
Reply:This is not a funny thread, its bs that this is how it is, BUT it makes me laugh hearing all the stories.. People just dont understand.\ I was doing a little job on some guys car (making him seat brackets). And a 2 hour job turned into about 5 becuase he was there and insisted on "helping me". Well at the end of the day I got 5 hours pay instead of the 2 that it would have taken me... HahaHTP Invertig 201Lincoln Idealarc SP250Miller 180 AC StickBy farmall:They should have held the seagull closer to the work, squeezing evenly for best deposition.
Reply:I'm glad I don't charge anything LOL.  People just don't want to pay for quality.  But will complain when there cheap **** breaks.JoeMiller 140 Autoset (2010)Miller Syncrowave 250 (1996)
Reply:Reading this thread gave me a nice start to my morning. It also makes me kind of glad I'm retired as it brings back memories. It also brought back memories of a couple of friends that are gone now that had businesses and how they handled some of the crap you get from some customers.One was a bootmaker and he also did boot and shoe repair. He could build as good a cowboy boot as you'll ever find and had a lot of customers for them that knew the quality of his work and didn't say a word about the cost. They were just happy to get something that fit perfectly and would wear damn near forever. He also did wonders with wore out footwear.The shoe repair part was where he would get flack. His answer was a sign right on the front of the counter where the cash register sat. It said " We have no quarrel with those to work for less. They know what their work is worth".Another was a mechanic and an excellent one. He had a sign that said "We work for money, not for fun, and we want the money when the work is done". Always remember that every customer you have is your boss. There are just some bosses not worth working for.Both would just point to their sign when someone started the "cheaper" or "pay later" bs. I never had a sign. I would just tell them I couldn't do that.Last edited by Oldtimer; 11-21-2011 at 10:06 AM.
Reply:Originally Posted by Oldtimer    Reading this thread gave me a nice start to my morning. It also makes me kind of glad I'm retired as it brings back memories. It also brought back memories of a couple of friends that are gone now that had businesses and how they handled some of the crap you get from some customers.One was a bootmaker and he also did boot and shoe repair. He could build as good a cowboy boot as you'll ever find and had a lot of customers for them that knew the quality of his work and didn't say a word about the cost. They were just happy to get something that fit perfectly and would wear damn near forever. He also did wonders with wore out footwear.The shoe repair part was where he would get flack. His answer was a sign right on the front of the counter where the cash register sat. It said " We have no quarrel with those to work for less. They know what their work is worth".Another was a mechanic and an excellent one. He had a sign that said "We work for money, not for fun, and we want the money when the work is done". Always remember that every customer you have is your boss. There are just some bosses not worth working for.Both would just point to their sign when someone started the "cheaper" or "pay later" bs. I never had a sign. I would just tell them I couldn't do that.
Reply:Tell them that you don't charge for what you do, You charge for what you know.  Thats what my mechanic tells his cheapskate customers.
Reply:As an update to my above posts, i have finally had enough of my customers crap.   After having to resubmit their bullshat form for payment and subcontracor relese form for the 4th time and then having them take a retainer off of work that was third party inspected and buried in concrete for two months already.   I told them i could no longer do work for their organization until they drastically change their practices and feelings toward outside vendors.   Im not a bank or a finance organization nor do i care to be.Vantage 500's LN-25's, VI-400's, cobramatics, Miller migs, synch 350 LX, Powcon inverters, XMT's, 250 Ton Acurrpress 12' brake, 1/4" 10' Atlantic shear,Koikie plasma table W/ esab plasmas. marvel & hyd-mech saws, pirrana & metal muncher punches.
Reply:Originally Posted by DualieAs an update to my above posts, i have finally had enough of my customers crap.   After having to resubmit their bullshat form for payment and subcontracor relese form for the 4th time and then having them take a retainer off of work that was third party inspected and buried in concrete for two months already.   I told them i could no longer do work for their organization until they drastically change their practices and feelings toward outside vendors.   Im not a bank or a finance organization nor do i care to be.
Reply:Originally Posted by David REver include a stupid tax?
Reply:Originally Posted by DualieAs an update to my above posts, i have finally had enough of my customers crap.   After having to resubmit their bullshat form for payment and subcontracor relese form for the 4th time and then having them take a retainer off of work that was third party inspected and buried in concrete for two months already.   I told them i could no longer do work for their organization until they drastically change their practices and feelings toward outside vendors.   Im not a bank or a finance organization nor do i care to be.
Reply:Originally Posted by woi2ld.........ask if the check is ready before you finally the work , see how much you mean to them.
Reply:Just remember.....customers are where you get your money from. If you fire your customers, you lose your income.There are certainly ways to deal with customers that are difficult....or customers that pay late....without shutting them off. -Difficult customers that argue with your quotes/prices...simply tell them that if they change their mind...to let you know. If your work is a value to them (after they check out other sources)...they will come back. If not...then there is no need of losing sleep!-Getting partial or full payment in advance of doing work is a good practice. All of my first time customers pay in full on delivery. If I determine that the work is one of a kind...then I get an adequate amount in advance of starting the work...generally enough to cover all of my costs.- All new customers should pay in full on delivery....or for field work should be required to pay as the work is done. After a trusting relationship is developed you can extend terms and allow them to pay after a time period. If the customer will not pay up front....then refer to my previous suggestion and tell them that if they change their mind to let you know!- The customer is your single most important assett in any business. Your employees are the second most important. When the customers are happy....and the employees are happy....you are doing things right and probably are making money.....thats my theory (and the theme of many succesfull businesses).-If dealing with the customer is not your strong suit....then get someone else to do that type of work!Metal fabricating is an art and is a great skill. Customers all want good work and the best price....it is human nature! As a business...the key is to sell your art at a reasonable price...and have the customer walk away with a smile on their face.It all sounds so simple!Jim
Reply:Originally Posted by jimcoltJust remember.....customers are where you get your money from. If you fire your customers, you lose your income.There are certainly ways to deal with customers that are difficult....or customers that pay late....without shutting them off. -Difficult customers that argue with your quotes/prices...simply tell them that if they change their mind...to let you know. If your work is a value to them (after they check out other sources)...they will come back. If not...then there is no need of losing sleep!-Getting partial or full payment in advance of doing work is a good practice. All of my first time customers pay in full on delivery. If I determine that the work is one of a kind...then I get an adequate amount in advance of starting the work...generally enough to cover all of my costs.- All new customers should pay in full on delivery....or for field work should be required to pay as the work is done. After a trusting relationship is developed you can extend terms and allow them to pay after a time period. If the customer will not pay up front....then refer to my previous suggestion and tell them that if they change their mind to let you know!- The customer is your single most important assett in any business. Your employees are the second most important. When the customers are happy....and the employees are happy....you are doing things right and probably are making money.....thats my theory (and the theme of many succesfull businesses).-If dealing with the customer is not your strong suit....then get someone else to do that type of work!Metal fabricating is an art and is a great skill. Customers all want good work and the best price....it is human nature! As a business...the key is to sell your art at a reasonable price...and have the customer walk away with a smile on their face.It all sounds so simple!Jim
Reply:When a customer comes in and states that they will provide the material and only want to pay me for my labor....my labor rate is more than it would be otherwise and I limit the scope of work to what was initially requested only (scope in writing) . Adding 30% to my labor rate is better than adding 30% to material because there are no extras like delivery, handeling time...etc.  Those kind of customers also come back with..."can you do this for me or add that for me".  Those are opportunities to increase your overall revenue.  By the time those kind of projects are completed.....the overall costs are comparable to what one would typically expect to pay for a completed retail unit.  In fact, I wished all of my customers provided their own material!  I give them a lower total cost on the first project so that they have a lasting impression that I was "affordable".  Then when they visit me again I give them normal labor, equipment and material costs.  And now I have a customer for life.I wouldn't loose a potential customer just because of their perceptions about costs differences.  As a business owner you have to be creative in your pricing model to accomidate those type of customers.
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