Powermax 30 air won't power up

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My brand new, just off of the truck yesterday Hypertherm Powermax 30 Air won't power up.  I tried both of the provided plugs in receptacles of the appropriate amperage and voltage and there isn't even a dim light  to tell me anything... nothing.  I called the supplier very early this morning and left a message.  Hopefully this can be fixed.  If anybody has a clue... chime in.
Reply:make sure all the torch pieces are installed correct.  i think theres some sensors that wont let the machine work. otherwise maybe it got banged around in shipping or something.
Reply:Check with supplier first thing Monday. they might have another unit and will trade you. If not ask if they have a Hypertherm repair guy who can look at it.Or call Hypertherm and ask them what to do and who is the closet repair center to you. They might let you take the cover off a look for loose connections on the power switch. The plasma worked before it was put in the box so something happened in shipping to knock something loose.
Reply:Unit is being swapped out.  I will update soon.
Reply:Originally Posted by nelzweldzUnit is being swapped out.  I will update soon.
Reply:After what happened with the first one I got I do not trust that what's inside is brand new.
Reply:This has turned into a purchasing nightmare.  A sales representative offered me consumables and assured me a pristine new unit is in that damaged second box.  I argued my point about paying for BRAND NEW!  I finally said I would open the box and see.  What a mistake!  Two of the inner support plastic packaging pieces were missing.  This is someone else's returned unit.  It's used.  It's that scene in Vanilla Sky where he is yelling "TECH SUPPORT!"  "IT'S A NIGHTMARE!"  They are telling me there is a wait for a brand new unit... I will wait.
Reply:delete postLast edited by nelzweldz; 03-10-2021 at 05:34 AM.
Reply:That’s a tough one. I know it sucks and not what you want but,I think maybe I would just take it home and see if it works.And move on.Miller 211Hypertherm PM 451961 Lincoln Idealarc 250HTP 221  True Wisdom only comes from Pain.
Reply:what place did you order it from? got mine from harris welding supplies and it arrived perfect shapeinvertig 221 water cooledmillermatic 211hypertherm powermax 30xp
Reply:Originally Posted by John TThat’s a tough one. I know it sucks and not what you want but,I think maybe I would just take it home and see if it works.And move on.
Reply:Originally Posted by cornchipwhat place did you order it from? got mine from harris welding supplies and it arrived perfect shape
Reply:These are the pictures I took at the UPS store to send the unit back.   I didn't even take the unit out of this box.  I basically opened the box, looked at the used plasma cutter with the missing plastic anti crush pieces missing then I taped it back up and printed the shipping label.  Off it went.
Reply:Originally Posted by nelzweldzThese are the pictures I took at the UPS store to send the unit back.   I didn't even take the unit out of this box.  I basically opened the box, looked at the used plasma cutter with the missing plastic anti crush pieces missing then I taped it back up and printed the shipping label.  Off it went.
Reply:Originally Posted by kizeI would have done the same. You paid for a new one. You should receive a new one.
Reply:so far the only people youve helped is the sketchy store that shipped you that mangled mess, by not revealing any names. in reality your setting up the next buyer for failureinvertig 221 water cooledmillermatic 211hypertherm powermax 30xp
Reply:Originally Posted by cornchipso far the only people youve helped is the sketchy store that shipped you that mangled mess, by not revealing any names. in reality your setting up the next buyer for failure
Reply:Originally Posted by nelzweldzNo.  I saved for this piece of equipment.  I worked extra hours.  I gave up my personal time.  I paid close to $2000.  I paid for brand new Powermax 30 Air plasma cutter.  Why would I settle for less?  .
Reply:Originally Posted by John TMy point was,Even though they did a crappy job packing itI would have at least took it out of the box and plugged it in. It very well may have been YOUR machine and maybe they fixed something simple on it and sent it back to you. If it worked well and it looked brand new with no dents etc. I would have kept it and moved on. That’s my take on it. All your pissing and moaningIsn’t helping you any. It’s just prolonging the problemPerhaps unnecessarily.
Reply:that vendor should feel lucky theyve escaped with just a slap on the hand. i would of put them on blast the moment that train wreck showed up at my door. obviously they have zero pride in what they doinvertig 221 water cooledmillermatic 211hypertherm powermax 30xp
Reply:May just be my way of thinking, but after the problems you had with the first unit and the photos you have shown of how the second unit was shipped to you. I think I would be making a call directly to Hypertherm and let them know what has been going on. Be sure to contact their customer service dept. and get a email address so you can send them photos of how the second plasma cutter arrived to you.  I am wondering if the shipper damaged the boxing that the second plasma cutter was sent to you in and maybe lost part of the packing that was in the box to protect the plasma cutter inside the box. Then the shipper tried to repack the box and taped the torn up box material to the outside of the box. Several years ago I received a few welders through UPS that when they arrived it looked like they had been dropped from several feet in the air, the outside of the boxes looked similar to how the plasma cutter box looked and the welders had broken parts on them. I contacted the mfg. of the welders they sent me a return shipping label and had a new welder sent to me as fast as they could. They asked me to send them photos of how the damaged package came to me. They told me that there welders were packed very carefully and prior to shipping out any new welders they would pack some and test the packing to see if the box and welder would withstand various potential problems one of which was to drop the box from over 4' above ground level. I think if you contact Hypertherm directly they would like to know what you have gone through. Let them settle up with either the shipper or the distributor you purchased the cutter from. I am sure the box that second plasma cutter you received was not shipped from the mfg. in that condition.
Reply:Originally Posted by gnewbyMay just be my way of thinking, but after the problems you had with the first unit and the photos you have shown of how the second unit was shipped to you. I think I would be making a call directly to Hypertherm and let them know what has been going on. Be sure to contact their customer service dept. and get a email address so you can send them photos of how the second plasma cutter arrived to you.  I am wondering if the shipper damaged the boxing that the second plasma cutter was sent to you in and maybe lost part of the packing that was in the box to protect the plasma cutter inside the box. Then the shipper tried to repack the box and taped the torn up box material to the outside of the box. Several years ago I received a few welders through UPS that when they arrived it looked like they had been dropped from several feet in the air, the outside of the boxes looked similar to how the plasma cutter box looked and the welders had broken parts on them. I contacted the mfg. of the welders they sent me a return shipping label and had a new welder sent to me as fast as they could. They asked me to send them photos of how the damaged package came to me. They told me that there welders were packed very carefully and prior to shipping out any new welders they would pack some and test the packing to see if the box and welder would withstand various potential problems one of which was to drop the box from over 4' above ground level. I think if you contact Hypertherm directly they would like to know what you have gone through. Let them settle up with either the shipper or the distributor you purchased the cutter from. I am sure the box that second plasma cutter you received was not shipped from the mfg. in that condition.
Reply:Hate to hear you have been having all the hair pulling confusion and despair. Who did the shipping label on the second box show that it was sent from the supplier or the manufacturer? I am sure that Hypertherm will get you taken care of, sorry it has been taking so long. I have not purchased a plasma cutter from Hypertherm but I do own a second hand Hypertherm plasma cutter and have purchased several consumable's from them and have always been happy with their customer service dept.
Reply:Thanks!  Yeah.  I researched and read reviews and watched videos and decided on the Hypertherm which just multiplies my disappointment.  But I hope this will be resolved soon so I can start on some projects I have in mind.
Reply:I received my new plasma cutter yesterday and I decided to test it with 3/4 inch steel right away!  Bang!  In actuality I will be cutting automotive sheet metal primarily so I am very pleased!This tool should be perfect for what I have in mind.  Now I have to buy or build a cart for it and get to cuttin'!
Reply:I did have to do some adapting to run it. The cutter comes with twist lock adapters for 2 plugs.  I just had to adapt it to my larger twist lock setup that I built for my welder.  In the picture are my welder adapters on top.  The 2 bottom adapters are the supplied plugs from Hypertherm.  In the middle is the adapter that I built today to go from the smaller twist lock to the larger twist lock.
Reply:My adapter.
Reply:Glad to hear that they finally got you taken care of with a new working plasma cutter. Looks like it did a good job cutting that 3/4". Have Fun!
Reply:delete
Reply:Originally Posted by gnewbyGlad to hear that they finally got you taken care of with a new working plasma cutter. Looks like it did a good job cutting that 3/4". Have Fun!
Reply:Respekt my gangstah!Powermax 30 Air!